Your Order

Thanks for your order – here is some important info!

Your transaction is complete and a receipt has been emailed to you. You can also log into your account at www.paypal.com to view transaction details.

Delivery services

Most orders are despatched within 24 hours. An automated email will be sent to the address you used at checkout to inform you when your order has been despatched – if you do not receive this please check your spam and junk folders. Typical delivery times are given below, please allow extra time during holidays and at busy periods such as the run-up to Christmas.

  • UK destinations: typically arrive 3-4 working days after order placement
  • Delivery destinations within the European Union: quoted to arrive between 6 and 10 working days, often sooner
  • Rest of the world: up to 10 working days, often sooner

2015 holiday dates

The normal delivery services above may be affected by the following national UK holidays. Whilst we seek to minimise disruption, our courier providers may experience slight delays over the following holidays:

  • 3 April: Good Friday
  • 6 April: Easter Monday
  • 4 May: Early May Bank Holiday Monday
  • 25 May: Spring Bank Holiday Monday
  • 31 August: Summer Bank Holiday Monday
  • 25 December: Christmas Day
  • 28 December: Boxing Day

Sign up for special offers in the future!

Other than to fulfill your order, we’re not going to contact you unless you ask, but if you join our mailing list, we promise to send you info on special offers and new product launches. We won’t harass you, we won’t involve any third parties. We know you don’t want your inbox clogged up – and we promise to remove you from the list if you ask us.

We really welcome your feedback

Your personal feedback is of immense use to use. We strive to continually improve the business and would really appreciate it if, after you have received your products, you could contact us by clicking on the tab on the left side of any of our website pages to open a contact form and let us know your thoughts.

Like us on Facebook

We run competitions and offers exclusive for our Facebook followers – simply like our page and get in on the special deals in the future:

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Further information

If you have any queries in the mean time see our Frequently Asked Questions and if you can’t find the answer there contact us using the contact tab on the left. We are always keen to hear customer feedback and would welcome your comments. We respond to customer emails as soon as we can, however to help us help you as fast as possible, please use the email address you used for your order and as much information as to the nature of your query as possible.

Many thanks for your custom!

The team at:

Sensory Decisionslogo-24

 

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